We believe that our first responsibility is to our customers and all others who use our products and services.
In meeting their needs, everything we do must be of high quality. We must constantly strive to reduce our costs in order to maintain reasonable prices. Customers’ orders must be serviced promptly and accurately. Our suppliers and distributors must have an opportunity to make a fair profit.
We are responsible to our employees, the men and women who work with us throughout the world.
Everyone must be considered as an individual of inherent value. We must respect their dignity and recognize their merit. They must have a sense of security in their jobs. Compensation must be fair and adequate, and working conditions clean, orderly, and safe. We must be mindful of ways to help our employees fulfill their family responsibilities. Employees must feel free to make suggestions and reasonable complaints. There must be equal opportunity for employment, development, and advancement for those qualified regardless of age, race, gender, color, creed, or sexual orientation.
We must provide competent management, and their actions must be just and ethical.
We are responsible to the communities in which we live and work and to the world community as well. We must be good citizens – support good works and charities and bear our fair share of taxes. We must encourage civic improvements and better health and education. We must maintain in good order the property we are privileged to use, protecting the environment and natural resources.
Our final responsibility is to our shareholders.
Business must make a sound and sustainable profit. We must experiment with new ideas. Research and development must be carried on, innovative programs executed and mistakes corrected and paid for. New equipment must be purchased, new facilities provided, and new products launched. Reserves must be created to provide for adverse times.
When we operate according to these principles, all of our stakeholders should realize a fair return on their investments in our firm.